Shipping policy
Our Commitment to Efficient, Premium Delivery At Ollie & May, we believe premium pet accessories should reach you seamlessly, no matter where you are in the world. To minimize our carbon footprint and ensure the fastest possible delivery times, we partner with a curated global network of high-end production facilities.
Your order will be custom-crafted and shipped from the facility located closest to your destination.
1. Order Processing & Production
Every Ollie & May piece is crafted to order to ensure the highest quality standards.
Production Time: Please allow 2–4 business days for your items to be meticulously prepared, printed, and packaged before they are dispatched.
Once your order is handed over to our shipping carriers, you will receive a dispatch notification.
2. Estimated Shipping Times
Because we route your order to the nearest global facility, shipping times are highly optimized. Below are the estimated delivery windows after your order has completed production:
United States & Canada: 3–6 business days
United Kingdom & Europe: 3–7 business days
Rest of the World: 5–10 business days
Note: These are estimated transit times provided by our courier partners. Occasional delays may occur due to external factors such as weather or high-volume holiday periods.
3. Order Tracking
As soon as your order leaves our facility, you will receive a shipping confirmation email containing your tracking number and a secure link. You can use this link to monitor your package's journey in real-time. Please allow 24–48 hours for the tracking information to update on the carrier's system.
4. Customs, Duties, and Taxes
Because we utilize a localized fulfillment network, the majority of our orders are produced within your own region, bypassing international customs entirely.
However, in the rare event that an item must be shipped internationally to reach your destination, your order may be subject to import duties and taxes (including VAT). Ollie & May is not responsible for these charges if they are applied, and they are the sole responsibility of the customer.
5. Address Changes & Issues
Modifications: Our production system is highly automated to ensure fast delivery. If you need to change your shipping address, please contact us within 12 hours of placing your order. Once an order has entered production, we are unable to make modifications.
Lost or Stolen Packages: If your tracking indicates that your order was delivered but you have not received it, please contact the carrier directly. If the issue remains unresolved, reach out to our support team and we will assist you in launching an investigation.
Need further assistance? Our support team is here to help. Reach out to us directly through our contact page, and we will ensure your Ollie & May experience is nothing short of exceptional.